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1. Delivery scope
Support international delivery to most countries/regions worldwide, with specific delivery areas displayed on the settlement page;
Some remote areas, islands, and areas restricted by logistics policies may not be able to deliver. Please consult customer service for confirmation before placing an order.
2. Delivery time
International delivery: Depending on the destination country, it usually takes 7-20 working days for delivery after shipment, and the specific delivery time is subject to the carrier's actual delivery;
The above delivery time is a standard reference time. In case of customs inspection, logistics warehouse explosion, holidays, etc., the delivery time may be postponed.
3. Shipping and logistics inquiry
After the finished product is completed and passes the quality inspection, we will arrange for shipment within 1-2 working days;
After shipment, the system will automatically send the logistics tracking number to the customer's reserved email/mobile phone. Customers can check the delivery progress through the corresponding logistics official website.
4. Sign for and inspect
When the package is delivered, please have the customer inspect it on the spot and confirm that the package is intact and all accessories are complete before signing for it;
If you find that the outer packaging of the package is severely damaged or deformed, please refuse to accept it on the spot and contact our customer service as soon as possible, while retaining the proof of damage.
5. Handling of lost and damaged items
If a package is lost or cannot be retrieved during the logistics transportation process, after verification by the carrier, we will remake and resend it to the customer free of charge, or issue a full refund based on the order amount;
If the finished product is found to be broken or damaged due to logistics violence after signing for it, the customer needs to provide clear photos/videos of the package packaging and damaged finished product within 48 hours after signing for it. We will provide free repair, remake or partial refund plans based on the degree of damage;
If the package is returned or lost due to personal reasons of the customer (such as incorrect address filling, no one signing for it, rejection, etc.), the related losses and secondary shipping fees shall be borne by the customer.
6. Explanation of Address Change
Before shipping the order, customers can contact customer service to modify the shipping address; Delivery information cannot be modified after shipment, and any delivery issues caused by incorrect addresses are the responsibility of the customer.
